Today's businesses face complex operational challenges, including ambitious growth plans, rapid service delivery expectations, compliance requirements and ongoing cost pressures.
To succeed under these circumstances, operations managers must look beyond the status quo and quick fixes for new business strategies that achieve measurable results. One such solution is Business Process Solutions (BPS).
Emerging from a popular idea focussed on eliminating lapsed time (known as "workflow"), current BPM technology and related best practices employ significantly more automation, integration and reporting capabilities, allowing organisations to transform their old operating environments into modern centres of service excellence.
The Automated Work DistributorTM (AWD®) from DST Global Solutions is an industry-leading Business Process solution suite, which meets the challenges of today's work environment. AWD uses a combination of established office productivity tools such as imaging and document management with more strategic, next generation technology features designed to drive multiple advantages across diversified business units.
AWD is an established, proven and scalable Business Process Solution, used by over 400 organisations globally in order to streamline their operations and improve their quality of service.
Examples of results achieved with AWD include:
- 112% increase in daily work items handled with no additional staff
- 98% reduction in new account set-up time
- 86% fewer in-bound customer service calls
- 68% faster processing between application receipt and initial conditions approval
